Which Social Media Channels See the Most ROI? [New Data + Expert Tips]

As any marketer knows, social media is an undeniably powerful tool to reach new audiences and connect with existing customers.

In fact, as of 2021, social media is now the #1 channel used by marketers.

But with all that Tweeting, Liking, Posting, and scrolling, it can be difficult to know which platforms give you the most bang for your buck.

Sure, it’s important to ensure your brand interacts on whichever platforms are most popular with your audience, but it’s equally critical you take the time to determine which platforms provide the best ROI for your business. This information can help you determine where to invest in paid advertising, as well as which channels you should use for lead generation.

However, social media usage can shift overnight. The platforms that provided marketers with the highest ROI five years ago likely don’t deliver the same results anymore. That’s why we conducted research to find out where marketers saw the highest ROI in 2021.

Here, we’ll explore which channels provided marketers with the highest ROI in 2021. We also reached out to experts at Talkwalker, Socialinsider, Casted, Brandfolder, LiveChat, Sprout Social, MarketingLabs, and HubSpot to determine how marketers can leverage certain tactics within those channels to increase engagement and drive sales. Let’s dive in.

Which social media channels have the best ROI?

 According to HubSpot’s 2021 State of Marketing report, Facebook is the social media channel that provides marketers with the highest ROI.

Over 40% of marketers cited Facebook as the most effective channel for their businesses, followed by the roughly 30% who saw the highest ROI from Instagram, which is another Facebook-owned social platform.

By comparison, the other social channels in the list — including LinkedIn, YouTube, Twitter, and Snapchat — all ranked much lower, with less than 10% citing each platform as the best channel for ROI.

Let’s dive into each of these platforms to uncover why the top 3 social media sites perform better than others when it comes to ROI — and how you can leverage them.

1. Facebook

With roughly 2.8 billion monthly active users as of 2021, Facebook has an undeniably impressive reach. It also offers advertising opportunities to more than 200 million businesses, making it one of the most popular advertising platforms.

With Facebook, marketers can advertise on a user’s News Feed, via Messenger or video, and more. Marketers can also leverage Facebook Lead Ads to encourage Facebook users to fill out a lead generation form without leaving the social platform.

One of the major benefits of Facebook’s advertising tools is its segmentation abilities. You can target your ads towards certain audiences depending on interests, demographics, behaviors, or even connection to your business — like whether they’ve attended one of your events, or have friends who’ve liked your Business Page. These targeting capabilities can help your business reach users who are most likely to purchase your product or service.

Nicole Ondracek, HubSpot’s Paid Advertising Marketing Manager, agrees that Facebook is an incredibly viable channel. She told me, “At HubSpot, Facebook is a valuable channel for us in driving return on ad spend. A main reason why is that we can provide our content to a relevant audience using Facebook’s audience targeting features. For instance, Facebook’s lookalike audiences allow us to go after people who look like our current customers.”

“Facebook’s algorithm is great at finding similar audiences who are likely to convert, which is why we see a positive return on investment going after these types of audiences.”

Take a look at HubSpot’s How to Run Facebook Ads: A Step-by-Step Guide to Advertising on Facebook to learn how to set up your own Facebook ads.

2. Instagram

With over one billion Instagram users, it’s unsurprising that Instagram is second in this list when it comes to ROI. Instagram offers marketers the ability to increase reach, engagement, and sales through a variety of methods, including Instagram Shoppable ads, Stories, branded content, Reels, and more.

The platform has proven a viable strategy for businesses. In fact, 90% of users follow a business on Instagram, and 50% of users are more interested in a brand after seeing ads for it on Instagram.

So … why doesn’t it surpass Facebook for generating ROI?

Most likely, Instagram falls short of producing strong ROI due to its more intangible metrics — such as brand awareness, reputation, loyalty, and consumer engagement.

For instance, an Instagram user might never click on one of your business’ ads directly from the platform. Instead, perhaps the ad simply increases a user’s awareness of your brand. Down the road, perhaps they click on your website after seeing a Google ad. Certain metrics are difficult to attribute to Instagram, but that doesn’t mean it isn’t a good idea for your business.

3. LinkedIn

Despite only roughly 10% of marketers rating LinkedIn as their top channel for ROI, LinkedIn is an incredibly effective channel for lead generation and nurturing. Over 750 million professionals use LinkedIn for networking, career advancement, and more.

The platform offers a variety of tools designed to increase your business’ ROI, including Sponsored Content, Sponsored Messaging, Text or Video ads, and more.

To succeed on the platform, you’ll want to create valuable content that resonates with your LinkedIn audience. Conduct research to determine which types of content perform best on LinkedIn — and which content will perform best with your target audience — to ensure you’re hitting the mark here.

Additionally, try running experiments when you start using LinkedIn’s advertising tools. For instance, Cellular IoT Connectivity company Aeris set up an ad plan and tracker to determine which targeting combinations worked best for the brand, which failed, and which generated the highest-quality leads. As noted in this post, “It took rounds of testing and optimization to get to [the brand’s] 25% submission rates.”

Now that we’ve explored a few of 2021’s most popular social channels, let’s explore the strategies and best practices you can implement to increase your ROI across platforms, according to experts.

Which social media tactics or strategies have the best ROI? 

1. Conducting extensive research to understand your audience.

First and foremost, it’s vital you understand your audience before creating any social media campaign. If you don’t do your research, you risk spending time, money, and resources on the wrong channels — and missing out on more profitable connections elsewhere.

As Dan Seavers, Content Marketing Manager at Talkwalker, told me, “No matter the social media channel, the best way to increase your ROI is by improving your consumer intelligence. Get to know your customers better than your family, and understand what they’re saying about your products, and where they’re discussing them.”

“That way, when you launch a campaign, you’ll be hyper-relevant. Not a jarring ad that interrupts a customer’s life, but a well-timed, well-targeted experience that people will engage with instantly.”

2. Creating more video content — and testing out vertical videos.

People love videos – and yet, it seems most brands rely on images when advertising their products or services, and that’s a mistake.

Adina Jipa, co-founder of Socialinsider, told me, “The most underused social media post is video content, which boosts engagement across all social media platforms.”

“Facebook wants to become a video-first platform and favors pages with video content, but for most brands, it is [primarily] a photo-sharing platform.”

Jipa adds, “A recent study about Facebook video strategy shows that only roughly 15% of the content [on Facebook] is video, while photos represent 38.58%.”

To stand out and increase ROI, consider how you might incorporate video into your social media efforts.

Additionally, consider testing out different types of video formats across your channels. For instance, Facebook offers brands the opportunity to create vertical video ads for the mobile-friendly user.

As Jipa points out, “you can use vertical videos on ads to get more clicks. According to this poll, almost 69% of marketers say video ads outperform image and plain text ads on Facebook. 81% of Facebook users only access the platform via mobile devices, so using the vertical video format allows you to get more visibility and increase the chances of getting more clicks. Facebook videos ads can increase the CTR by 2-3X.”

3. Re-using content across channels.

Most social teams create content in silos. Perhaps they tell one message via an Instagram post, and then create entirely different materials for a YouTube video or Tweet.

This undoubtedly requires a lot of time, effort, and resources — which can become frustrating when you don’t see the ROI you need from these channels.

“Far too often, content is created for one-and-done campaigns or promotions,” Casted’s CEO and Co-founder Lindsay Tjepkema says. “This means marketers are working harder and harder to constantly produce more and more, yet ROI and ROE (return on effort) results are disappointing — and social is no exception.”

She continues, “To change this, we must stop creating content for content’s sake and start focusing instead on creating content that educates, entertains, and delights and can be broken down and amplified across all other channels — like social — not just once, but many times over. When you focus on creating engaging content that can be used in multiple ways across channels, you’ll see improved ROI and ROE (return on effort) across your campaigns — including your social activation.”

To repurpose your content across channels, perhaps you post snippets of a full YouTube video on Facebook or Instagram. Alternatively, maybe you take text from a blog post and re-post on your channels to add value from your existing content, repurpose user-generated content across channels.

There are countless ways to refresh and re-use content to appeal to new audiences in unique ways without exhausting your social team.

4. Setting clear goals and devising a social strategy that works for your brand.

It’s difficult to achieve results on social without taking the time to set clear goals for your team, and ensuring you’ve all discussed an appropriate strategy to get you there.

As Brandfolder’s Senior Digital Marketing Manager Amanda Turcotte told me, “In order to achieve a return on your social media investment, you must have clear goals set before any tactical planning takes place. Various social media tactics can be applied differently to each of the platforms, meaning they’ll produce different outcomes. So your goals need to be determined up front to ensure they’re aligned with your social strategy.”

Once you’ve determined your social goals, you’ll want to create a consistent posting strategy so your audience knows when, and how often, they can expect content from your brand. To make this easier, try using a social posting tool like HubSpot’s Social Inbox Tool or Later.

Turcotte told me, “In order to move your team from strategy to action and keep everyone on the same page, it’s crucial to develop a regular posting plan that documents your approach across each channel, located where all team members have access. “

Agnieszka Jaśkiewicz, Head of Social Media & Community at LiveChat, agrees that creating a strategy and using tools to support your team’s goals is critical for finding success on social channels.

As she puts it, “The greatest area of ‘untapped potential’ for most brands comes in the form of streamlining creative workflows to support the volume needed for quality social activity. Digital workspaces that allow creatives and marketers to collaborate from a central location to stage, revise, and produce content limits back-and-forth communication and unnecessary steps in production.”

Additionally, Jaśkiewicz says, “Digital templates for creative assets — set to the specifications of the organization’s core social media platforms — can also add agility to social media managers’ ability to publish, allowing teams to be more timely and quickly act on new opportunities.”

5. Allow your users to purchase your products or services on social media platforms.  

Over the past few years we’ve seen rise to a new trend: social commerce.

In essence, social commerce is the ability to purchase from a brand within a social platform without leaving the site. Examples include shoppable ads and chatbot checkout.

Rachael Samuels, Senior Manager of Social Media at Sprout Social, told me she sees social commerce as a great opportunity to increase ROI on social channels.

Samuels says, “Social media has quickly become a primary communication channel for brands and consumers alike. As a result, marketers must seek new ways to engage with audiences while keeping other goals, such as lead generation, top of mind.”

“One way we’re seeing this unfold is through offerings like social commerce, which not only provide more seamless buying experiences for customers, but equip marketers with the ability to show direct attribution and ROI as a result of their efforts.”

Samuels adds, “To maintain this momentum, marketers should ensure their tech stack enables them to integrate their CRM and social management tools so they can easily surface social insights with their broader sales and support teams.” 

6. Use UTM tags for tracking. 

One reason you might not be seeing the ROI you’re hoping for? Perhaps you’re just not tracking properly.

As Matt Janaway, CEO of MarketingLabs, told me: “Tracking is now more important than ever thanks to the complications of iOS privacy improvements, so to really yield the best ROI, you have to make sure you are using UTM tags on all links. This way, you can correctly track the performance of your campaigns in Analytics.”

Janaway adds, “This should give you the data you need to make decisions that can drive more engagement and ROI.”

7. Encouraging your employees to become brand ambassadors.

One area of major untapped potential? Your employees.

As Casted’s Tjepkema tells me, “Employee activation is a huge and mostly untapped resource for brands. As consumers, we’re far more driven to engage with user-generated content, yet so many brands spend too much time and money trying to only push content from their own brand instead of enabling their employees (and partners, brand fans, etc.) to amplify their content.”

“Rally your employees around the content you’re creating and encourage them to share it with captions that show their unique and personal perspectives. This is a great way to help each member of your team build their personal brand, while also amplifying your content to audiences in a more authentic way.”

LiveChat’s Jaśkiewicz agrees with this notion, saying, “[You should] give employee advocacy a bigger seat at the table in your social media strategy, especially when it comes to LinkedIn. It takes some time and effort to provide people with the knowledge and imply the ‘brand ambassadors’ mindset in the organization — however, employee engagement is a cost-effective way to increase your reach organically.”

HubSpot, for instance, created #HubSpotEmployeeTakeover on its HubSpot Life Instagram account. The campaign helps show audiences the faces behind the brand, and creates a sense of community and authenticity that you wouldn’t find with branded content alone.

Increasing ROI across your social channels won’t happen overnight — but by applying these strategies and remaining dedicated to iterating on your strategy as you collect audience insights over time, you’ll surely begin to see stronger results from your social efforts.

Happy posting!

source https://blog.hubspot.com/marketing/social-media-channel-roi

What is Search Retargeting & How Does It Work?

When a user is on Google and searches for “athletic shoes,” companies like Nike and Skechers probably want their ads to continuously show up for those users online because they’re currently in the market for a product they sell.

But how could they do that when the user isn’t searching for them and perhaps doesn’t even know that their company sells athletic shoes?

That’s where search retargeting comes in. With this behavioral targeting, companies can have their ads show up on search engine results pages (SERPs) and social media sites after a user types in certain keywords.

This is a popular strategy among marketers. In fact, 68% of marketing agencies and 49% of brands have a dedicated budget for retargeting. Additionally, it’s also popular among online users — 25% of online viewers enjoy seeing retargeted ads.

In this post, let’s discuss what search retargeting is, how it works, and how you can use it to reach new audiences.

Continuing the example above, if a user searched for “athletic shoes,” they might go on Facebook a few days later and see an ad for Nike or Skechers. This would mean that the company has set up a digital campaign to retarget users who are searching for athletic shoes in search engines.

Now you might be wondering, “How does this work?” Let’s dive in below.

How does search retargeting work?

Essentially, search retargeting works through automation. Once a user searches for a keyword, certain display ads will begin to appear on their SERPs, social media, and other pages they visit online.

This works by creating a custom audience for your display ads. To do this, you’ll create a list of keywords that are relevant to your business. You can choose to retarget people who use broad, exact, or phrase-matched keywords.

Then, you’ll go to your search engine ads (whether on Google, Yahoo, or Bing) or any software you use to set up your display advertising and use their ecosystem to set up your campaign. The search engine or software will then use their data to retarget those users and display your ads to them online.

The idea is that a user will be searching for a product, see your company’s ad, and then hopefully either visit your site then or consider coming back to your site when they’re ready to make a purchase.

Before we dive too deep into search retargeting, right now you’re probably thinking about site retargeting and asking yourself, “Isn’t this the same thing?” The answer is no, but let’s expand below.

The great thing about search retargeting is that the user doesn’t even have to be aware your company exists. They’ll see your ads because they’re looking for a certain product or service, whether they know of your brand or not.

While site retargeting helps those in the consideration/decision phase of the purchasing process, search retargeting is for those who are in the awareness phase. The main difference is the type of consumer that is being targeted.

Benefits of Search Retargeting

1. Improve brand awareness.

Search retargeting is especially effective at improving brand awareness. So much so, that 70% of marketers turn to search retargeting primarily to increase brand awareness. This is because the audience you’re targeting doesn’t have to know who you are to see your ad. The more people who see your ad that hasn’t heard of your company, the greater your brand awareness.

2. Increase visitors to your site.

Of course, a huge benefit of doing search retargeting is increasing visitors to your site. You’ll be able to attract new visitors to your site that haven’t heard of your company and wouldn’t have otherwise shown up on your site through search retargeting. This is because you’re capturing visitors through the intent of their searches.

3. Convert more consumers.

At the end of the day, you run digital campaigns to increase your ROI (return on investment) and drive revenue. Search retargeting can help with that. In fact, retargeted search ads have higher conversion rates than regular display ads. And it ends up being more cost-effective.

Google Search Retargeting

While you might use a marketing automation tool to set up your search retargeting ads, those will most likely only use data collected from Yahoo and Bing. Google prefers to keep its data in-house, so you can use Google Ads to conduct your search retargeting campaigns on this search engine.

Within Google, this process is called keyword contextual targeting. You’ll use Google’s keyword tool to select your keywords, and you can even use negative keywords to make sure your ads don’t show up on irrelevant searches.

Reach New Audiences with Search Retargeting

Search retargeting is a great way to increase brand awareness and bring more engagement and visitors to your site. Not only does it work, but consumers prefer this type of advertising to other display ads.

source https://blog.hubspot.com/marketing/search-retargeting

Which Social Media Channels See the Most ROI? [New Data + Expert Tips]

As any marketer knows, social media is an undeniably powerful tool to reach new audiences and connect with existing customers.

In fact, as of 2021, social media is now the #1 channel used by marketers.

But with all that Tweeting, Liking, Posting, and scrolling, it can be difficult to know which platforms give you the most bang for your buck.

Sure, it’s important to ensure your brand interacts on whichever platforms are most popular with your audience, but it’s equally critical you take the time to determine which platforms provide the best ROI for your business. This information can help you determine where to invest in paid advertising, as well as which channels you should use for lead generation.

However, social media usage can shift overnight. The platforms that provided marketers with the highest ROI five years ago likely don’t deliver the same results anymore. That’s why we conducted research to find out where marketers saw the highest ROI in 2021.

Here, we’ll explore which channels provided marketers with the highest ROI in 2021. We also reached out to experts at Talkwalker, Socialinsider, Casted, Brandfolder, LiveChat, Sprout Social, MarketingLabs, and HubSpot to determine how marketers can leverage certain tactics within those channels to increase engagement and drive sales. Let’s dive in.

Which social media channels have the best ROI?

 According to HubSpot’s 2021 State of Marketing report, Facebook is the social media channel that provides marketers with the highest ROI.

Over 40% of marketers cited Facebook as the most effective channel for their businesses, followed by the roughly 30% who saw the highest ROI from Instagram, which is another Facebook-owned social platform.

By comparison, the other social channels in the list — including LinkedIn, YouTube, Twitter, and Snapchat — all ranked much lower, with less than 10% citing each platform as the best channel for ROI.

Let’s dive into each of these platforms to uncover why the top 3 social media sites perform better than others when it comes to ROI — and how you can leverage them.

1. Facebook

With roughly 2.8 billion monthly active users as of 2021, Facebook has an undeniably impressive reach. It also offers advertising opportunities to more than 200 million businesses, making it one of the most popular advertising platforms.

With Facebook, marketers can advertise on a user’s News Feed, via Messenger or video, and more. Marketers can also leverage Facebook Lead Ads to encourage Facebook users to fill out a lead generation form without leaving the social platform.

One of the major benefits of Facebook’s advertising tools is its segmentation abilities. You can target your ads towards certain audiences depending on interests, demographics, behaviors, or even connection to your business — like whether they’ve attended one of your events, or have friends who’ve liked your Business Page. These targeting capabilities can help your business reach users who are most likely to purchase your product or service.

Nicole Ondracek, HubSpot’s Paid Advertising Marketing Manager, agrees that Facebook is an incredibly viable channel. She told me, “At HubSpot, Facebook is a valuable channel for us in driving return on ad spend. A main reason why is that we can provide our content to a relevant audience using Facebook’s audience targeting features. For instance, Facebook’s lookalike audiences allow us to go after people who look like our current customers.”

“Facebook’s algorithm is great at finding similar audiences who are likely to convert, which is why we see a positive return on investment going after these types of audiences.”

Take a look at HubSpot’s How to Run Facebook Ads: A Step-by-Step Guide to Advertising on Facebook to learn how to set up your own Facebook ads.

2. Instagram

With over one billion Instagram users, it’s unsurprising that Instagram is second in this list when it comes to ROI. Instagram offers marketers the ability to increase reach, engagement, and sales through a variety of methods, including Instagram Shoppable ads, Stories, branded content, Reels, and more.

The platform has proven a viable strategy for businesses. In fact, 90% of users follow a business on Instagram, and 50% of users are more interested in a brand after seeing ads for it on Instagram.

So … why doesn’t it surpass Facebook for generating ROI?

Most likely, Instagram falls short of producing strong ROI due to its more intangible metrics — such as brand awareness, reputation, loyalty, and consumer engagement.

For instance, an Instagram user might never click on one of your business’ ads directly from the platform. Instead, perhaps the ad simply increases a user’s awareness of your brand. Down the road, perhaps they click on your website after seeing a Google ad. Certain metrics are difficult to attribute to Instagram, but that doesn’t mean it isn’t a good idea for your business.

3. LinkedIn

Despite only roughly 10% of marketers rating LinkedIn as their top channel for ROI, LinkedIn is an incredibly effective channel for lead generation and nurturing. Over 750 million professionals use LinkedIn for networking, career advancement, and more.

The platform offers a variety of tools designed to increase your business’ ROI, including Sponsored Content, Sponsored Messaging, Text or Video ads, and more.

To succeed on the platform, you’ll want to create valuable content that resonates with your LinkedIn audience. Conduct research to determine which types of content perform best on LinkedIn — and which content will perform best with your target audience — to ensure you’re hitting the mark here.

Additionally, try running experiments when you start using LinkedIn’s advertising tools. For instance, Cellular IoT Connectivity company Aeris set up an ad plan and tracker to determine which targeting combinations worked best for the brand, which failed, and which generated the highest-quality leads. As noted in this post, “It took rounds of testing and optimization to get to [the brand’s] 25% submission rates.”

Now that we’ve explored a few of 2021’s most popular social channels, let’s explore the strategies and best practices you can implement to increase your ROI across platforms, according to experts.

Which social media tactics or strategies have the best ROI? 

1. Conducting extensive research to understand your audience.

First and foremost, it’s vital you understand your audience before creating any social media campaign. If you don’t do your research, you risk spending time, money, and resources on the wrong channels — and missing out on more profitable connections elsewhere.

As Dan Seavers, Content Marketing Manager at Talkwalker, told me, “No matter the social media channel, the best way to increase your ROI is by improving your consumer intelligence. Get to know your customers better than your family, and understand what they’re saying about your products, and where they’re discussing them.”

“That way, when you launch a campaign, you’ll be hyper-relevant. Not a jarring ad that interrupts a customer’s life, but a well-timed, well-targeted experience that people will engage with instantly.”

2. Creating more video content — and testing out vertical videos.

People love videos – and yet, it seems most brands rely on images when advertising their products or services, and that’s a mistake.

Adina Jipa, co-founder of Socialinsider, told me, “The most underused social media post is video content, which boosts engagement across all social media platforms.”

“Facebook wants to become a video-first platform and favors pages with video content, but for most brands, it is [primarily] a photo-sharing platform.”

Jipa adds, “A recent study about Facebook video strategy shows that only roughly 15% of the content [on Facebook] is video, while photos represent 38.58%.”

To stand out and increase ROI, consider how you might incorporate video into your social media efforts.

Additionally, consider testing out different types of video formats across your channels. For instance, Facebook offers brands the opportunity to create vertical video ads for the mobile-friendly user.

As Jipa points out, “you can use vertical videos on ads to get more clicks. According to this poll, almost 69% of marketers say video ads outperform image and plain text ads on Facebook. 81% of Facebook users only access the platform via mobile devices, so using the vertical video format allows you to get more visibility and increase the chances of getting more clicks. Facebook videos ads can increase the CTR by 2-3X.”

3. Re-using content across channels.

Most social teams create content in silos. Perhaps they tell one message via an Instagram post, and then create entirely different materials for a YouTube video or Tweet.

This undoubtedly requires a lot of time, effort, and resources — which can become frustrating when you don’t see the ROI you need from these channels.

“Far too often, content is created for one-and-done campaigns or promotions,” Casted’s CEO and Co-founder Lindsay Tjepkema says. “This means marketers are working harder and harder to constantly produce more and more, yet ROI and ROE (return on effort) results are disappointing — and social is no exception.”

She continues, “To change this, we must stop creating content for content’s sake and start focusing instead on creating content that educates, entertains, and delights and can be broken down and amplified across all other channels — like social — not just once, but many times over. When you focus on creating engaging content that can be used in multiple ways across channels, you’ll see improved ROI and ROE (return on effort) across your campaigns — including your social activation.”

To repurpose your content across channels, perhaps you post snippets of a full YouTube video on Facebook or Instagram. Alternatively, maybe you take text from a blog post and re-post on your channels to add value from your existing content, repurpose user-generated content across channels.

There are countless ways to refresh and re-use content to appeal to new audiences in unique ways without exhausting your social team.

4. Setting clear goals and devising a social strategy that works for your brand.

It’s difficult to achieve results on social without taking the time to set clear goals for your team, and ensuring you’ve all discussed an appropriate strategy to get you there.

As Brandfolder’s Senior Digital Marketing Manager Amanda Turcotte told me, “In order to achieve a return on your social media investment, you must have clear goals set before any tactical planning takes place. Various social media tactics can be applied differently to each of the platforms, meaning they’ll produce different outcomes. So your goals need to be determined up front to ensure they’re aligned with your social strategy.”

Once you’ve determined your social goals, you’ll want to create a consistent posting strategy so your audience knows when, and how often, they can expect content from your brand. To make this easier, try using a social posting tool like HubSpot’s Social Inbox Tool or Later.

Turcotte told me, “In order to move your team from strategy to action and keep everyone on the same page, it’s crucial to develop a regular posting plan that documents your approach across each channel, located where all team members have access. “

Agnieszka Jaśkiewicz, Head of Social Media & Community at LiveChat, agrees that creating a strategy and using tools to support your team’s goals is critical for finding success on social channels.

As she puts it, “The greatest area of ‘untapped potential’ for most brands comes in the form of streamlining creative workflows to support the volume needed for quality social activity. Digital workspaces that allow creatives and marketers to collaborate from a central location to stage, revise, and produce content limits back-and-forth communication and unnecessary steps in production.”

Additionally, Jaśkiewicz says, “Digital templates for creative assets — set to the specifications of the organization’s core social media platforms — can also add agility to social media managers’ ability to publish, allowing teams to be more timely and quickly act on new opportunities.”

5. Allow your users to purchase your products or services on social media platforms.  

Over the past few years we’ve seen rise to a new trend: social commerce.

In essence, social commerce is the ability to purchase from a brand within a social platform without leaving the site. Examples include shoppable ads and chatbot checkout.

Rachael Samuels, Senior Manager of Social Media at Sprout Social, told me she sees social commerce as a great opportunity to increase ROI on social channels.

Samuels says, “Social media has quickly become a primary communication channel for brands and consumers alike. As a result, marketers must seek new ways to engage with audiences while keeping other goals, such as lead generation, top of mind.”

“One way we’re seeing this unfold is through offerings like social commerce, which not only provide more seamless buying experiences for customers, but equip marketers with the ability to show direct attribution and ROI as a result of their efforts.”

Samuels adds, “To maintain this momentum, marketers should ensure their tech stack enables them to integrate their CRM and social management tools so they can easily surface social insights with their broader sales and support teams.” 

6. Use UTM tags for tracking. 

One reason you might not be seeing the ROI you’re hoping for? Perhaps you’re just not tracking properly.

As Matt Janaway, CEO of MarketingLabs, told me: “Tracking is now more important than ever thanks to the complications of iOS privacy improvements, so to really yield the best ROI, you have to make sure you are using UTM tags on all links. This way, you can correctly track the performance of your campaigns in Analytics.”

Janaway adds, “This should give you the data you need to make decisions that can drive more engagement and ROI.”

7. Encouraging your employees to become brand ambassadors.

One area of major untapped potential? Your employees.

As Casted’s Tjepkema tells me, “Employee activation is a huge and mostly untapped resource for brands. As consumers, we’re far more driven to engage with user-generated content, yet so many brands spend too much time and money trying to only push content from their own brand instead of enabling their employees (and partners, brand fans, etc.) to amplify their content.”

“Rally your employees around the content you’re creating and encourage them to share it with captions that show their unique and personal perspectives. This is a great way to help each member of your team build their personal brand, while also amplifying your content to audiences in a more authentic way.”

LiveChat’s Jaśkiewicz agrees with this notion, saying, “[You should] give employee advocacy a bigger seat at the table in your social media strategy, especially when it comes to LinkedIn. It takes some time and effort to provide people with the knowledge and imply the ‘brand ambassadors’ mindset in the organization — however, employee engagement is a cost-effective way to increase your reach organically.”

HubSpot, for instance, created #HubSpotEmployeeTakeover on its HubSpot Life Instagram account. The campaign helps show audiences the faces behind the brand, and creates a sense of community and authenticity that you wouldn’t find with branded content alone.

Increasing ROI across your social channels won’t happen overnight — but by applying these strategies and remaining dedicated to iterating on your strategy as you collect audience insights over time, you’ll surely begin to see stronger results from your social efforts.

Happy posting!

What is Search Retargeting & How Does It Work?

When a user is on Google and searches for “athletic shoes,” companies like Nike and Skechers probably want their ads to continuously show up for those users online because they’re currently in the market for a product they sell.

But how could they do that when the user isn’t searching for them and perhaps doesn’t even know that their company sells athletic shoes?

That’s where search retargeting comes in. With this behavioral targeting, companies can have their ads show up on search engine results pages (SERPs) and social media sites after a user types in certain keywords.

This is a popular strategy among marketers. In fact, 68% of marketing agencies and 49% of brands have a dedicated budget for retargeting. Additionally, it’s also popular among online users — 25% of online viewers enjoy seeing retargeted ads.

In this post, let’s discuss what search retargeting is, how it works, and how you can use it to reach new audiences.

Continuing the example above, if a user searched for “athletic shoes,” they might go on Facebook a few days later and see an ad for Nike or Skechers. This would mean that the company has set up a digital campaign to retarget users who are searching for athletic shoes in search engines.

Now you might be wondering, “How does this work?” Let’s dive in below.

How does search retargeting work?

Essentially, search retargeting works through automation. Once a user searches for a keyword, certain display ads will begin to appear on their SERPs, social media, and other pages they visit online.

This works by creating a custom audience for your display ads. To do this, you’ll create a list of keywords that are relevant to your business. You can choose to retarget people who use broad, exact, or phrase-matched keywords.

Then, you’ll go to your search engine ads (whether on Google, Yahoo, or Bing) or any software you use to set up your display advertising and use their ecosystem to set up your campaign. The search engine or software will then use their data to retarget those users and display your ads to them online.

The idea is that a user will be searching for a product, see your company’s ad, and then hopefully either visit your site then or consider coming back to your site when they’re ready to make a purchase.

Before we dive too deep into search retargeting, right now you’re probably thinking about site retargeting and asking yourself, “Isn’t this the same thing?” The answer is no, but let’s expand below.

The great thing about search retargeting is that the user doesn’t even have to be aware your company exists. They’ll see your ads because they’re looking for a certain product or service, whether they know of your brand or not.

While site retargeting helps those in the consideration/decision phase of the purchasing process, search retargeting is for those who are in the awareness phase. The main difference is the type of consumer that is being targeted.

Benefits of Search Retargeting

1. Improve brand awareness.

Search retargeting is especially effective at improving brand awareness. So much so, that 70% of marketers turn to search retargeting primarily to increase brand awareness. This is because the audience you’re targeting doesn’t have to know who you are to see your ad. The more people who see your ad that hasn’t heard of your company, the greater your brand awareness.

2. Increase visitors to your site.

Of course, a huge benefit of doing search retargeting is increasing visitors to your site. You’ll be able to attract new visitors to your site that haven’t heard of your company and wouldn’t have otherwise shown up on your site through search retargeting. This is because you’re capturing visitors through the intent of their searches.

3. Convert more consumers.

At the end of the day, you run digital campaigns to increase your ROI (return on investment) and drive revenue. Search retargeting can help with that. In fact, retargeted search ads have higher conversion rates than regular display ads. And it ends up being more cost-effective.

Google Search Retargeting

While you might use a marketing automation tool to set up your search retargeting ads, those will most likely only use data collected from Yahoo and Bing. Google prefers to keep its data in-house, so you can use Google Ads to conduct your search retargeting campaigns on this search engine.

Within Google, this process is called keyword contextual targeting. You’ll use Google’s keyword tool to select your keywords, and you can even use negative keywords to make sure your ads don’t show up on irrelevant searches.

Reach New Audiences with Search Retargeting

Search retargeting is a great way to increase brand awareness and bring more engagement and visitors to your site. Not only does it work, but consumers prefer this type of advertising to other display ads.

How to Conduct the Perfect Marketing Experiment [+ Examples]

After months of hard work, multiple coffee runs, and navigation of the latest industry changes, you’ve finally finished your next big marketing campaign.

Complete with social media posts, PPC ads, and a sparkly new logo, it’s the campaign of a lifetime.

But how do you know it will be effective?

While there’s no sure way to know if your campaign will turn heads, there is a way to gauge whether those new aspects of your strategy will be effective.

If you want to know if certain components of your campaign are worth the effort, consider conducting a marketing experiment.

Marketing experiments give you a projection of how well marketing methods will perform before you implement them. Keep reading to learn how to conduct an experiment and discover the types of experiments you can run.

What are marketing experiments?

A marketing experiment is a form of market research in which your goal is to discover new strategies for future campaigns or validate existing ones.

For instance, a marketing team might create and send emails to a small segment of their readership to gauge engagement rates, before adding them to a campaign.

It’s important to note that a marketing experiment isn’t synonymous with a marketing test. Marketing experiments are done for discovery, while a test confirms theories.

Why should you run a marketing experiment?

Think of running a marketing experiment as taking out an insurance policy on future marketing efforts. It’s a way to minimize your risk and ensure that your efforts are in line with your desired results.

Imagine spending hours searching for the perfect gift. You think you’ve found the right one, only to realize later that it doesn’t align with your recipient’s taste or interests. Gifts come with receipts but there’s no money-back guarantee when it comes to marketing campaigns.

An experiment will help you better understand your audience, which in turn will enable you to optimize your strategy for a stronger performance.

Performing a marketing experiment involves doing research, structuring the experiment, and analyzing the results. Let’s go through the seven steps necessary to conduct a marketing experiment.

1. Brainstorm and prioritize experiment ideas.

The first thing you should do when running a marketing experiment is start with a list of ideas.

Don’t know where to start? Look at your current priorities. What goals are you focusing on for the next quarter or the next year?

From there, analyze historical data. Were your past strategies worked in the past and what were your low performers?

As you dig into your data, you may find that you still have unanswered questions about which strategies may be most effective. From there, you can identify potential reasons behind low performance and start brainstorming some ideas for future experiments.

Then, you can rank your ideas by relevance, timeliness, and return on investment so that you know which ones to tackle first.

Keep a log of your ideas online, like Google Sheets, for easy access and collaboration.

2. Find one idea to focus on.

Now that you have a log of ideas, you can pick one to focus on.

Ideally, you organize your list based on current priorities. As such, as the business evolves, your priorities may change and affect how you rank your ideas.

Say you want to increase your subscriber count by 1,000 over the next quarter. You’re several weeks away from the start of the quarter and after looking through your data, you notice that users don’t convert once they land on your landing page.

Your landing page would be a great place to start your experiment. It’s relevant to your current goals and will yield a large return on your investment.

Even unsuccessful experiments, meaning those that do not yield expected results, are incredibly valuable as they help you to better understand your audience.

3. Make a hypothesis.

Hypotheses aren’t just for science projects. When conducting a marketing experiment, the first step is to make a hypothesis you’re curious to test.

A good hypothesis for your landing page can be any of the following:

• Changing the CTA copy from “Get Started” to “Join Our Community” will increase sign-ups by 5%.
• Removing the phone number field from the landing page form will increase the form completion rate by 25%.
• Adding a security badge on the landing page will increase the conversion rate by 10%.

This is a good hypothesis because you can prove or disprove it, it isn’t subjective, and has a clear measurement of achievement.

A not-so-good hypothesis will tackle several elements at once, be unspecific and difficult to measure. For example: “By updating the photos, CTA, and copy on the landing page, we should get more sign-ups.

Here’s why this doesn’t work: Testing several variables at once is a no-go when it comes to experimenting because it will be unclear which change(s) impacted the results. The hypothesis also doesn’t mention how the elements would be changed nor what would constitute a win.

Formulating a hypothesis takes some practice, but it’s the key to building a robust experiment.

4. Collect research.

After creating your hypothesis, begin to gather research. Doing this will give you background knowledge about experiments that have already been conducted and get an idea of possible outcomes.

Researching your experiment can help you modify your hypothesis if needed.

Say your hypothesis is, “Changing the CTA copy from “Get Started” to “Join Our Community” will increase sign-ups by 5%.” You may conduct more market research to validate your ideas surrounding your user persona and if they will resonate better with a community-focused approach.

It would be helpful to look at your competitors’ landing pages and see which strategies they’re using during your research.

5. Select your metrics.

Once you’ve collected the research, you can choose which avenue you will take and what metrics to measure.

For instance, if you’re running an email subject line experiment, the open rate is the right metric to track.

For a landing page, you’ll likely be tracking the number of submissions during the testing period. If you’re experimenting on a blog, you might focus on the average time on page.

It all depends on what you’re tracking and the question you want to answer with your experiment.

6. Execute the experiment.

Now it’s time to create and perform the experiment.

Depending on what you’re testing, this may be a cross-functional project that requires collaborating with other teams.

For instance, if you’re testing a new landing page CTA, you’ll likely need a copywriter or UX writer.

Everyone involved in this experiment should know:

• The hypothesis and goal of the experiment
• The timeline and duration
• The metrics you’ll track

7. Analyze the results.

Once you’ve run the experiment, collect and analyze the results.

You want to gather enough data for statistical significance.

Use the metrics you’ve decided upon in the second step and conclude if your hypothesis was correct or not.

The prime indicators for success will be the metrics you chose to focus on.

For instance, for the landing page example, did sign-ups increase as a result of the new copy? If the conversion rate met or went above the goal, the experiment would be considered successful and one you should implement.

If it’s unsuccessful, your team should discuss the potential reasons why and go back to the drawing board. This experiment may spark ideas of new elements to test.

Now that you know how to conduct a marketing experiment, let’s go over a few different ways to run them.

Marketing Experiment Examples

There are many types of marketing experiments you can conduct with your team. These tests will help you determine how aspects of your campaign will perform before you roll out the campaign as a whole.

A/B testing is one of the popular ways to marketing in which two versions of a webpage, email, or social post are presented to an audience (randomly divided in half). This test determines which version performs better with your audience.

This method is useful because you can better understand the preferences of users who will be using your product.

Find below the types of experiments you can run.

1. Website

Your website is arguably your most important digital asset. As such, you’ll want to make sure it’s performing well.

If your bounce rate is high, the average time on page is low, or your visitors aren’t navigating your site in the way you’d like, it may be time to run an experiment.

2. Landing Pages

Landing pages are used to convert visitors into leads. If your landing page is underperforming, running an experiment can yield high returns.

The great thing about running a test on a landing page is that there are typically only a few elements to test: your background image, your copy, form, and CTA.

3. CTAs

Experimenting with different CTAs can improve the number of people who engage with your content.

For instance, instead of using “Buy Now!” to pull customers in, why not try, “Learn more.”

You can also test different colors of CTAs as opposed to the copy.

4. Paid Media Campaigns

There are so many different ways to experiment with ads.

Not only can you test ads on various platforms to see which ones reach your audience the best, but you can also experiment with the type of ad you create.

As a big purveyor of GIFs in the workplace, animating ads are a great way to catch the attention of potential customers. Those may work great for your brand.

You may also find that short videos or static images work better.

This Instagram ad from We’re Not Really Strangers uses multimedia to make its post stand out. If you’re testing out PPC advertising, try diversifying those ads to capture the interest of more audiences.

Additionally, you might run different types of copy with your ads to see which language compels your audience to click.

To maximize your return on ad spend (ROAS), run experiments on your paid media campaigns.

4. Social Media Platforms

Is there a social media site you’re not using? For instance, lifestyle brands might prioritize Twitter and Instagram, but implementing Pinterest opens the door for an untapped audience.

You might consider testing which hashtags or visuals you use on certain social media sites to see how well they perform.

The more you use certain social platforms, the more iterations you can create based on what your audience responds to.

You might even use your social media analytics to determine which countries or regions you should focus on — for instance, my Twitter Analytics, below, demonstrates where most of my audience resides.

If alternatively, I saw most of my audience came from India, I might need to alter my social strategy to ensure I catered to India’s time zone.

When experimenting with different time zones, consider making content specific to the audience you’re trying to reach.

5. Copy

Your copy — the text used in marketing campaigns to persuade, inform, or entertain an audience — can make or break your marketing strategy.

If you’re not in touch with your audience, your message may not resonate. Perhaps you haven’t fleshed out your user persona or you’ve conducted limited research.

As such, it may be helpful to test what tone and concepts your audience enjoys. A/B testing is a great way to do this, you can also run surveys and focus groups to better understand your audience.

6. Email

Email marketing continues to be one of the best digital channels to grow and nurture your leads.

If you have low open or high unsubscribe rates, it’s worth running experiments to see what your audience will respond best to.

Perhaps your subject lines are too impersonal or unspecific. Or the content in your email is too long.

By playing around with various elements in your email, you can figure out the right strategy to reach your audience.

Ultimately, marketing experiments are a cost-effective way to get a picture of how new content ideas will work in your next campaign, which is critical for ensuring you continue to delight your audience.

Editor’s Note: This post was originally published in December 2019 and has been updated for comprehensiveness.

source https://blog.hubspot.com/blog/tabid/6307/bid/31634/a-b-testing-in-action-3-real-life-marketing-experiments.aspx

How to Conduct the Perfect Marketing Experiment [+ Examples]

After months of hard work, multiple coffee runs, and navigation of the latest industry changes, you’ve finally finished your next big marketing campaign.

Complete with social media posts, PPC ads, and a sparkly new logo, it’s the campaign of a lifetime.

But how do you know it will be effective?

While there’s no sure way to know if your campaign will turn heads, there is a way to gauge whether those new aspects of your strategy will be effective.

If you want to know if certain components of your campaign are worth the effort, consider conducting a marketing experiment.

Marketing experiments give you a projection of how well marketing methods will perform before you implement them. Keep reading to learn how to conduct an experiment and discover the types of experiments you can run.

What are marketing experiments?

A marketing experiment is a form of market research in which your goal is to discover new strategies for future campaigns or validate existing ones.

For instance, a marketing team might create and send emails to a small segment of their readership to gauge engagement rates, before adding them to a campaign.

It’s important to note that a marketing experiment isn’t synonymous with a marketing test. Marketing experiments are done for discovery, while a test confirms theories.

Why should you run a marketing experiment?

Think of running a marketing experiment as taking out an insurance policy on future marketing efforts. It’s a way to minimize your risk and ensure that your efforts are in line with your desired results.

Imagine spending hours searching for the perfect gift. You think you’ve found the right one, only to realize later that it doesn’t align with your recipient’s taste or interests. Gifts come with receipts but there’s no money-back guarantee when it comes to marketing campaigns.

An experiment will help you better understand your audience, which in turn will enable you to optimize your strategy for a stronger performance.

Performing a marketing experiment involves doing research, structuring the experiment, and analyzing the results. Let’s go through the seven steps necessary to conduct a marketing experiment.

1. Brainstorm and prioritize experiment ideas.

The first thing you should do when running a marketing experiment is start with a list of ideas.

Don’t know where to start? Look at your current priorities. What goals are you focusing on for the next quarter or the next year?

From there, analyze historical data. Were your past strategies worked in the past and what were your low performers?

As you dig into your data, you may find that you still have unanswered questions about which strategies may be most effective. From there, you can identify potential reasons behind low performance and start brainstorming some ideas for future experiments.

Then, you can rank your ideas by relevance, timeliness, and return on investment so that you know which ones to tackle first.

Keep a log of your ideas online, like Google Sheets, for easy access and collaboration.

2. Find one idea to focus on.

Now that you have a log of ideas, you can pick one to focus on.

Ideally, you organize your list based on current priorities. As such, as the business evolves, your priorities may change and affect how you rank your ideas.

Say you want to increase your subscriber count by 1,000 over the next quarter. You’re several weeks away from the start of the quarter and after looking through your data, you notice that users don’t convert once they land on your landing page.

Your landing page would be a great place to start your experiment. It’s relevant to your current goals and will yield a large return on your investment.

Even unsuccessful experiments, meaning those that do not yield expected results, are incredibly valuable as they help you to better understand your audience.

3. Make a hypothesis.

Hypotheses aren’t just for science projects. When conducting a marketing experiment, the first step is to make a hypothesis you’re curious to test.

A good hypothesis for your landing page can be any of the following:

• Changing the CTA copy from “Get Started” to “Join Our Community” will increase sign-ups by 5%.
• Removing the phone number field from the landing page form will increase the form completion rate by 25%.
• Adding a security badge on the landing page will increase the conversion rate by 10%.

This is a good hypothesis because you can prove or disprove it, it isn’t subjective, and has a clear measurement of achievement.

A not-so-good hypothesis will tackle several elements at once, be unspecific and difficult to measure. For example: “By updating the photos, CTA, and copy on the landing page, we should get more sign-ups.

Here’s why this doesn’t work: Testing several variables at once is a no-go when it comes to experimenting because it will be unclear which change(s) impacted the results. The hypothesis also doesn’t mention how the elements would be changed nor what would constitute a win.

Formulating a hypothesis takes some practice, but it’s the key to building a robust experiment.

4. Collect research.

After creating your hypothesis, begin to gather research. Doing this will give you background knowledge about experiments that have already been conducted and get an idea of possible outcomes.

Researching your experiment can help you modify your hypothesis if needed.

Say your hypothesis is, “Changing the CTA copy from “Get Started” to “Join Our Community” will increase sign-ups by 5%.” You may conduct more market research to validate your ideas surrounding your user persona and if they will resonate better with a community-focused approach.

It would be helpful to look at your competitors’ landing pages and see which strategies they’re using during your research.

5. Select your metrics.

Once you’ve collected the research, you can choose which avenue you will take and what metrics to measure.

For instance, if you’re running an email subject line experiment, the open rate is the right metric to track.

For a landing page, you’ll likely be tracking the number of submissions during the testing period. If you’re experimenting on a blog, you might focus on the average time on page.

It all depends on what you’re tracking and the question you want to answer with your experiment.

6. Execute the experiment.

Now it’s time to create and perform the experiment.

Depending on what you’re testing, this may be a cross-functional project that requires collaborating with other teams.

For instance, if you’re testing a new landing page CTA, you’ll likely need a copywriter or UX writer.

Everyone involved in this experiment should know:

• The hypothesis and goal of the experiment
• The timeline and duration
• The metrics you’ll track

7. Analyze the results.

Once you’ve run the experiment, collect and analyze the results.

You want to gather enough data for statistical significance.

Use the metrics you’ve decided upon in the second step and conclude if your hypothesis was correct or not.

The prime indicators for success will be the metrics you chose to focus on.

For instance, for the landing page example, did sign-ups increase as a result of the new copy? If the conversion rate met or went above the goal, the experiment would be considered successful and one you should implement.

If it’s unsuccessful, your team should discuss the potential reasons why and go back to the drawing board. This experiment may spark ideas of new elements to test.

Now that you know how to conduct a marketing experiment, let’s go over a few different ways to run them.

Marketing Experiment Examples

There are many types of marketing experiments you can conduct with your team. These tests will help you determine how aspects of your campaign will perform before you roll out the campaign as a whole.

A/B testing is one of the popular ways to marketing in which two versions of a webpage, email, or social post are presented to an audience (randomly divided in half). This test determines which version performs better with your audience.

This method is useful because you can better understand the preferences of users who will be using your product.

Find below the types of experiments you can run.

1. Website

Your website is arguably your most important digital asset. As such, you’ll want to make sure it’s performing well.

If your bounce rate is high, the average time on page is low, or your visitors aren’t navigating your site in the way you’d like, it may be time to run an experiment.

2. Landing Pages

Landing pages are used to convert visitors into leads. If your landing page is underperforming, running an experiment can yield high returns.

The great thing about running a test on a landing page is that there are typically only a few elements to test: your background image, your copy, form, and CTA.

3. CTAs

Experimenting with different CTAs can improve the number of people who engage with your content.

For instance, instead of using “Buy Now!” to pull customers in, why not try, “Learn more.”

You can also test different colors of CTAs as opposed to the copy.

4. Paid Media Campaigns

There are so many different ways to experiment with ads.

Not only can you test ads on various platforms to see which ones reach your audience the best, but you can also experiment with the type of ad you create.

As a big purveyor of GIFs in the workplace, animating ads are a great way to catch the attention of potential customers. Those may work great for your brand.

You may also find that short videos or static images work better.

This Instagram ad from We’re Not Really Strangers uses multimedia to make its post stand out. If you’re testing out PPC advertising, try diversifying those ads to capture the interest of more audiences.

Additionally, you might run different types of copy with your ads to see which language compels your audience to click.

To maximize your return on ad spend (ROAS), run experiments on your paid media campaigns.

4. Social Media Platforms

Is there a social media site you’re not using? For instance, lifestyle brands might prioritize Twitter and Instagram, but implementing Pinterest opens the door for an untapped audience.

You might consider testing which hashtags or visuals you use on certain social media sites to see how well they perform.

The more you use certain social platforms, the more iterations you can create based on what your audience responds to.

You might even use your social media analytics to determine which countries or regions you should focus on — for instance, my Twitter Analytics, below, demonstrates where most of my audience resides.

If alternatively, I saw most of my audience came from India, I might need to alter my social strategy to ensure I catered to India’s time zone.

When experimenting with different time zones, consider making content specific to the audience you’re trying to reach.

5. Copy

Your copy — the text used in marketing campaigns to persuade, inform, or entertain an audience — can make or break your marketing strategy.

If you’re not in touch with your audience, your message may not resonate. Perhaps you haven’t fleshed out your user persona or you’ve conducted limited research.

As such, it may be helpful to test what tone and concepts your audience enjoys. A/B testing is a great way to do this, you can also run surveys and focus groups to better understand your audience.

6. Email

Email marketing continues to be one of the best digital channels to grow and nurture your leads.

If you have low open or high unsubscribe rates, it’s worth running experiments to see what your audience will respond best to.

Perhaps your subject lines are too impersonal or unspecific. Or the content in your email is too long.

By playing around with various elements in your email, you can figure out the right strategy to reach your audience.

Ultimately, marketing experiments are a cost-effective way to get a picture of how new content ideas will work in your next campaign, which is critical for ensuring you continue to delight your audience.

Editor’s Note: This post was originally published in December 2019 and has been updated for comprehensiveness.

Twitter’s Testing Social Commerce: What Marketers Need to Know

When you think of online shopping destinations, Twitter may not be the first place that comes to mind. However, with ecommerce sales continuing to rise due in part to the COVID-19 pandemic, social platforms want in on the action.

On Instagram, business owners can add a “shop” feature to their profile, allowing users to make purchases directly from the profiles of their favorite brands. Similarly, TikTok teased an upcoming shop feature and integration with Shopify earlier this year. Now Twitter is testing new strategies to integrate online shopping experiences into the user experience.

The platform previously had a “Buy Now” button before retiring the feature in 2017 to focus on other avenues. Now Twitter appears to be circling back on this idea giving business account holders new tools for converting customers on the platform potentially turning Twitter into a space where buyers can discover new products while engaging in conversation with brands and communities.

Here’s what we know about Twitter’s commerce experiments so far.

Why Twitter Is Testing Ecommerce Features

In early 2021, Twitter executives announced their goal to double revenue to $7.5 billion and reach 315 million active users by the end of 2023.

Working towards such ambitious goals, Twitter is looking to introduce new revenue streams to help grow and monetize its user base – and one of those key streams is an ecommerce play designed to give businesses the tools they need to drive conversational sales.

During Twitter’s 2021 investor’s call Bruce Falck, Revenue Product Lead at Twitter said:

“We’re also starting to explore ways to better support commerce on Twitter. Our MAP (mobile application program) efforts help us understand how our users are transacting on the platform. Installing an app via an ad is in itself a form of commerce. We know people come to Twitter to interact with brands and discuss their favorite products.

In fact, you may have even noticed some businesses already developing creative ways to enable sales on our platform. This demand gives us confidence in the power of combining real-time conversation with an engaged and intentional audience.”

Essentially, the platform has aggressive business goals over the next two years and sees commerce as a viable way to increase engagement and revenue opportunities outside of traditional advertising.

Then we’re also thinking about commerce. Helping people buy things on Twitter. We want to be really thoughtful about how we do this so that we’re helping advertisers find their customers and continue to own that relationship with the customer. $TWTR

— Twitter Investor Relations (@TwitterIR)
March 3, 2021

Twitter’s Ecommerce Test

The Shop Module

In July 2021, Twitter rolled out a robust ecommerce test: The Shop Module.

Image Source

The Shop Module will allow brands to display products in a carousel format at the top of the profile. When a user visits a brand’s Twitter account, they will be able to scroll through a handful of products, have the ability to tap in to learn more about each product, and eventually purchase.

This initial test is designed to determine the shopability of Twitter profiles. Though consumers typically visit Twitter to connect directly with brands for questions and customer service inquiries, Twitter is looking to understand what in-app behavior can drive users to make a purchase. As more data is collected, it will be interesting to see if Twitter can see a clear link between conversation topics and sales of related products through the platform.

Twitter has rolled out this feature to a small number of brands across industries based in the United States, and Twitter users based in the U.S. who use the English app on iOS devices are currently able to see it live.

With the feature being deployed to business profiles offering vastly different products, Twitter is also testing which product verticals sell from the platform. See The Shop Module in action below.

Image Source

Shoppable Twitter Cards

In March 2021, Twitter also began testing commerce features for organic tweets. Essentially, tweets that feature a direct link to a shopping page or product can generate a new Twitter card with a “shop” button and auto-populated product details.

Image Source

When a user clicks the shop button, they would be taken directly to the product page of the account’s website. The shoppable Twitter card appears very similar to promoted tweets. With this feature, Twitter is testing the viability of commerce through organic shares.

At the time of publication, this feature is still an experiment and hasn’t been rolled out to all Twitter users. It has been reported the shoppable Twitter card has been seen by international users and on Android devices.

How Brands Could Leverage Social Commerce on Twitter

Even if your company profile hasn’t been granted access to these new features, now is the perfect time to put a strategy in place so you can be ready to use Twitter’s commerce tools to your advantage.

1. Create organic conversation around products and services.

Consumers engage with brands on Twitter to ask questions and surface customer service inquiries. Start organically aligning your content on Twitter with products and services you’d like to highlight in the space to prepare your audience for what’s ahead with these new commerce features.

For example, a skincare company could start a conversation with its audience on Twitter about creating the ideal skincare routine. The company’s profile could start a thread with educational tweets about each essential step of an effective skincare routine and why each step is beneficial.

The audience would likely join the conversation sharing steps of their skincare routine and asking for product recommendations, creating space for the brand to share more information about its products to an engaged audience.

By continuing to prime the audience with these types of interactions, once the skincare brand gains access to Twitter’s commerce features, they can begin featuring the products discussed and measuring the audience’s response (through clicks and purchases).

2. Select a variety of products to feature on The Shop Module.

If your company profile is granted access to The Shop Module, use it as an opportunity to conduct research on what products best resonate with your Twitter audience. Try incorporating a variety of products at different price points, and regularly assess which products are getting the most click-throughs and purchases.

3. Take an experimental approach.

In the initial stages, don’t rely too heavily on using these new features to drive more sales. Instead, take a more experimental approach to gauge performance with your audience then refine your strategy when you have a more robust set of data.

When rolling out these new features, Twitter has clearly stated it is testing things out to better understand user behavior. Marketers should take the same approach to learn what resonates with their unique audiences.

With social media platforms giving brands more opportunities to sell through their platforms, marketers can find innovative ways to organically connect consumers to products and services they’ll love.

source https://blog.hubspot.com/marketing/twitter-ecommerce-test

Marketing vs. Operations: The Battle for a Small Business’ Attention

“Your company is one viral moment away from a potential shutdown.”

Yes, you read that correctly.

Imagine your company is fortunate enough to appear for a few minutes on a national TV show with millions of viewers. You can hardly contain your excitement. All eyes are on you. There’s no turning back. 

Your excitement soon turns to horror, however, when you realize your company isn’t ready for this type of attention. Suddenly, a surge in traffic to your company’s website causes it to crash. Team members quit from the stress of performing under pressure. Vendors threaten to sue you for late payments. Customers are angry because their orders are either incorrect or weren’t provided on-time.

What took you years to build has effectively been destroyed overnight. 

How can a successful organization good enough to land a coveted spot on a TV show succumb so quickly? The answer lies in Marketing vs. Operations.

The Paradigm Shift from Not Enough Customers to Too Many 

When an organization officially opens its doors for business, marketing-related activities tend to be the primary focus. And it makes sense. After all, if no one knows about your product or service, you won’t be in business long. Those activities can include sales strategies, P.R. and social media campaigns, and digital ads that catalyze advancement from the startup to the growth stage of business. 

Eventually, if you have a great product or service that customers want, you’ll see a return on investment for those marketing activities. At this point, as an organization advances from the growth stage to the emerging and scaling stages of business, the need for Operations becomes paramount.

The reason is that this transition is usually accompanied by periods of unmanageable fast-growth – customer demand is greater than what your company can supply. It’s at this point that Operations-related activities like building the right teams, documenting and standardizing processes, and upgrading equipment and digital technologies becomes a higher priority.

If Operations is critical for scaling, why don’t more companies focus on it?

The answer depends. When it comes to Operations, leaders of small businesses fall in one of more of three categories:

• Unaware: They either don’t know about Operations or they’ve never been exposed to it.
• Uninterested: They believe that Operations isn’t “sexy.”
• Undiscovered: When they try to search for information to scale their organizations, they find the lion’s share is reserved for large enterprises or manufacturing companies.

Let’s unpack each of these.

1. Unaware

It’s no surprise that many founders and leaders (business savvy and technical acumen aside), are largely unaware of Operations – what it is and how it applies to their businesses.

With customers and cash being the lifeline of any organization, special attention is given to customer-facing activities that ensure their satisfaction. This is an anchor against which we can define Operations.

As the diagram below illustrates, Marketing represents highly visible activities that customers tend to interact with directly. It involves making some sort of promise or guarantee to customers who purchase your product or service. 

Conversely, Operations is like the stealthy cousin of Marketing. It represents those activities that ensure customer orders are fulfilled on time, within budget, and within specification.

As the heartbeat of an organization, day-to-day Operations are not necessarily seen by your customers, but they certainly experience the result of it.

Operations teams work behind the scenes to make sure a company can deliver on promises made.

A frustrated client in charge of Operations once told me, following a conversation with a Sales Manager, “They sell the dream while we deal with the nightmare!” It’s a humorous take on the historical divide between Marketing and Operations teams.

That’s why the Revenue Operations movement is so important — it breaks down these silos to encourage transparency while working toward the common goals of customer satisfaction and profitability.

2. Uninterested

Founders and CEOs are known for being big-picture, strategic visionaries. The thought of getting bogged down by details isn’t necessarily their strength or interest. It’s part of the reason why Operations can take a back seat to the more visible initiatives offered by the Marketing department.

But there’s another culprit — small business event planners. Attend any small business seminar, webinar, or conference, and your chances of seeing an Operations topic included is slim to none. This omission creates a knowledge gap for leaders of small businesses and causes disinterest.

Through personal conversations and informal surveys, I’ve learned that a shockingly high percentage of these event planners think, “Operations is boring.” I’ve also had many of them tell me that, “No one is interested.” And perhaps most egregiously that, gasp, “Operations just isn’t sexy.” This type of thinking is dangerous and does a disservice to those seeking resources to scale to the next level. 

Consider these stats from the U.S. Small Business Administration:

• 81% of businesses are sole-proprietorships
• 32% of small businesses fail within the first two years
• 51% of small businesses fail by year five
• 67% will fail by year 10

I’ve often argued that more businesses could graduate from sole-proprietorships if they had a better understanding of Operations. This means job creation which has a net positive effect on local communities and economies.

I also believe that more businesses can avoid failure if they had a solid Operations foundation. Yes, there are number of reasons why a business fails. But the reasons why they fail within the first five years versus years five through ten can vary significantly.

There are businesses that fail not from a lack of customers or poor cash flow, but because they have too many customers.

3. Undiscovered

When small business leaders proactively seek resources to scale, they often find that those resources are not written or formulated with them in mind. Plus, if they are lucky enough to find resources for small businesses, it’s usually for those selling tangible goods.

Where can service-based businesses go for guidance on scaling without failing? 

Learning about frameworks like Lean and Six Sigma can be intimidating and sometimes too “corporate” for a small business’ needs. Thankfully, there’s a growing faction within the Operations community who are actively working to make this information accessible to small businesses. 

Learn More about Operations for small businesses in HubSpot’s RevOps & Operations Community

 Dr. Jeffrey K. Liker is one of them and he was careful to be more inclusive in the second edition of his critically acclaimed book, The Toyota Way.

Listen to my interview with Dr. Liker to learn more:

Ignore Operations at Your Own Risk: Cautionary Tales

Perhaps Kyle Jepson, Senior Inbound Sales Professor at HubSpot, said it best: “Operational failures are dramatic and visible. Operational success is invisible.” 

He’s right. There’s no shortage of examples of companies that, to their detriment, chose to ignore the due diligence and rigor required for sustainable Operations and continued to focus on the outward appearances that great Marketing afforded them.

One example is Ample Hills Creamery. Once known as “Brooklyn’s most beloved” establishment, this local New York ice cream shop caught the attention of Disney’s CEO. Soon, they landed a contract with Disney World only to lose it all a couple of years later as they hemorrhaged money despite enjoying a steady flow of customers.

One of their investors, Greg O’Connell noted, “It was a fairy tale. They were kind of living in a dream world because their marketing was so great.” Their failure resulted in bankruptcy, but other more severe failures land leaders in jail.

 Elizabeth Holmes (Theranos), Adam Neumann (WeWork), Billy McFarland (Fyre Festival), and Trevor Milton (Nikola) are highly visible examples of leaders who, despite receiving warnings, continued to mislead and defraud investors and customers only to find themselves either incarcerated or facing serious allegations.

Examine the back office of any wildly successful company and you will find ironclad Operations: solid teams backed by standardized, streamlined, and efficient processes and technologies. Operations pairs with innovation, and both are imbued into the fabric of the companies that are both profitable and sustainable.

Achieving this balance with Marketing is critical. This is what marketing expert Andrea D. Smith and I talked about on an episode of the Business Infrastructure podcast:

Business is complicated. It requires a constant balancing of not just Marketing and Operations, but all aspects of business. Don’t silo or sacrifice one group for the other. Attracting a steady flow of customers is fruitless unless you can also guarantee customer satisfaction.

Join the quest to change the narrative about back-office activities. Operations is savvy, sophisticated, and smart. And that’s very sexy!

source https://blog.hubspot.com/marketing/marketing-versus-operations

You Might Be Wasting Your Time Fighting the Algorithm Updates. Here’s What to Focus on, Instead.

If you’re working in digital marketing for a business with an online presence (which, let’s be real, is most businesses these days), there’s a good chance that you live in dread of the infamous “Google algorithm update.”

Many marketers see this periodic switch-up in Google’s algorithm as a lurking nemesis out to slash their metrics and banish traffic.

The typical response? Every time Google comes out with an algorithm update, SEO specialists and thought leaders try to decode and decipher the algorithm’s secrets to find out what makes it tick. The idea is that, if you can figure it out, you can reorganize your SEO and content strategy to regain (or surpass) your pre-algorithm rankings.

This might seem like the best plan of attack. However, I believe this metrics-hungry, beat-the-algorithm mentality just ends up hurting companies in the long run. It’s inefficient, it distracts from the true purpose of SEO, and it ultimately wastes your company’s time and money.

My take? While algorithm updates shouldn’t be minimized (because they can negatively effect businesses), they also shouldn’t be feared. I believe we should work with the algorithms, not against them, ultimately creating a win-win: a better experience for users and a more successful web presence for deserving businesses.

Let’s explore how to do that next.

Algorithm Updates Improve User Experience

Because the digital landscape is constantly changing, businesses have to accept that these algorithm updates aren’t going anywhere. They are happening, and will continue to happen, indefinitely. And that is okay … and what we, as search engine customers, should want too!

The first step in working with Google algorithm updates is to understand why they happen in the first place. These updates are designed to create a better internet experience for both businesses and consumers.

The idea is to make browsers “smarter” so that internet users are able to find what they’re looking for faster, and with less effort.

Sounds great in theory, right? Under this model, businesses find the right customers and vice versa. If it’s an improvement for the user, it should be an improvement for you.

The problems start when we begin to analyze and crunch numbers after a post-algorithm-update …  

Don’t Get Caught Up In The Metrics Game

For many SEO managers, numbers are everything — total organic clicks, bounce rates, keyword rankings, impressions, the list goes on. And for good reason! This data helps us to understand what’s going on on the other side of the screen.

However, when this data becomes the end goal, we get into trouble. A lot of times, from an SEO standpoint, there’s a tunnel-vision focus on metrics and traffic, which leads to tilted strategies purely bent on maximizing the wrong numbers.

But, here’s the thing — higher rankings on Google aren’t necessarily great for business. Yes, they look great on a quarterly report. Yes, they’re easy to track. But do impressions necessarily convert to leads? No. These numbers turn into a sort of meaningless trophy rather than a useful tool.

Let’s take a look at an example to highlight what I mean.

Lower Traffic Could Mean Higher Revenue

Over a period of time, I worked with a business that had two sides to their site: user-generated content, and professionally-generated content. The user-generated content was produced in higher volumes, but also tended to be lower quality.

Every time there was an algorithm update, the user-generated side of their business was impacted negatively. They lost significant chunks of their traffic, time and time again. However, the company’s overall revenue simultaneously increased.

Why? Because the other side of their business was benefiting. The high-quality, professionally-generated content was favored by the algorithm because it was closer to what internet users were actually looking for. Therefore, it benefitted when its lower-quality competitors were demoted.

To me, this is the perfect argument for why businesses should spend time creating a great product rather than putting a laser-focus on SEO hacks or metrics. If you create an effective website with relevant content, the clicks will come organically.  

Stay Focused on the User

Ultimately, the solution sounds too good to be true — stay focused on who the user is and what the user wants to find on your site.

Rather than asking yourself, “Do we deserve to be #1 because we have the most keywords or the best backlinks?”, ask yourself, “Are we the best solution for what the user would want? Do we deserve to be #3 from a user standpoint?”

The way Google algorithms are headed, I believe that focusing on the actual service or product over the minutiae of SEO is the secret to creating a successful business.

This is what I termed “Product-Led SEO” in my book with the same name. This approach upends the whole premise of marketing the product to promote adoption.

Instead, the shift focuses on getting a great product into the hands of users who get excited enough to become marketing agents on the product’s behalf. In this paradigm, there may also be innate triggers within the product that encourage sharing, thereby forcing the hand of the user.

Algorithm Updates Aren’t Your Enemy

In the end, Google Algorithm updates are a fact of life. The sooner everyone can accept this and learn to work with the updates, not against them, the sooner they will find successful strategies.

The key to “going with the flow” is to take a good, long look at which direction the water is going. And, from everything I’ve seen, the proverbial algorithmic river is flowing straight towards the direction of Product-Led SEO. In my opinion, every good SEO strategy will follow.

Start by talking to users. Get in touch with what your customers want. What are they looking for? What do they like? What makes them click on a CTA? What cues do they use to navigate a site? Once you have a good handle on the needs of the user, you can begin to create a site that naturally rises above the algorithmic chopping block.

When your site becomes more effective, and you are able to connect with the right customers, everyone wins. This is the whole point of algorithms, and finding the harmony between the two will help ease a lot of stress and boost business.

source https://blog.hubspot.com/marketing/dont-fight-google-algorithm-updates

Twitter’s Testing Social Commerce: What Marketers Need to Know

When you think of online shopping destinations, Twitter may not be the first place that comes to mind. However, with ecommerce sales continuing to rise due in part to the COVID-19 pandemic, social platforms want in on the action.

On Instagram, business owners can add a “shop” feature to their profile, allowing users to make purchases directly from the profiles of their favorite brands. Similarly, TikTok teased an upcoming shop feature and integration with Shopify earlier this year. Now Twitter is testing new strategies to integrate online shopping experiences into the user experience.

The platform previously had a “Buy Now” button before retiring the feature in 2017 to focus on other avenues. Now Twitter appears to be circling back on this idea giving business account holders new tools for converting customers on the platform potentially turning Twitter into a space where buyers can discover new products while engaging in conversation with brands and communities.

Here’s what we know about Twitter’s commerce experiments so far.

Why Twitter Is Testing Ecommerce Features

In early 2021, Twitter executives announced their goal to double revenue to $7.5 billion and reach 315 million active users by the end of 2023.

Working towards such ambitious goals, Twitter is looking to introduce new revenue streams to help grow and monetize its user base – and one of those key streams is an ecommerce play designed to give businesses the tools they need to drive conversational sales.

During Twitter’s 2021 investor’s call Bruce Falck, Revenue Product Lead at Twitter said:

“We’re also starting to explore ways to better support commerce on Twitter. Our MAP (mobile application program) efforts help us understand how our users are transacting on the platform. Installing an app via an ad is in itself a form of commerce. We know people come to Twitter to interact with brands and discuss their favorite products.

In fact, you may have even noticed some businesses already developing creative ways to enable sales on our platform. This demand gives us confidence in the power of combining real-time conversation with an engaged and intentional audience.”

Essentially, the platform has aggressive business goals over the next two years and sees commerce as a viable way to increase engagement and revenue opportunities outside of traditional advertising.

Then we’re also thinking about commerce. Helping people buy things on Twitter. We want to be really thoughtful about how we do this so that we’re helping advertisers find their customers and continue to own that relationship with the customer. $TWTR

— Twitter Investor Relations (@TwitterIR)
March 3, 2021

Twitter’s Ecommerce Test

The Shop Module

In July 2021, Twitter rolled out a robust ecommerce test: The Shop Module.

Image Source

The Shop Module will allow brands to display products in a carousel format at the top of the profile. When a user visits a brand’s Twitter account, they will be able to scroll through a handful of products, have the ability to tap in to learn more about each product, and eventually purchase.

This initial test is designed to determine the shopability of Twitter profiles. Though consumers typically visit Twitter to connect directly with brands for questions and customer service inquiries, Twitter is looking to understand what in-app behavior can drive users to make a purchase. As more data is collected, it will be interesting to see if Twitter can see a clear link between conversation topics and sales of related products through the platform.

Twitter has rolled out this feature to a small number of brands across industries based in the United States, and Twitter users based in the U.S. who use the English app on iOS devices are currently able to see it live.

With the feature being deployed to business profiles offering vastly different products, Twitter is also testing which product verticals sell from the platform. See The Shop Module in action below.

Image Source

Shoppable Twitter Cards

In March 2021, Twitter also began testing commerce features for organic tweets. Essentially, tweets that feature a direct link to a shopping page or product can generate a new Twitter card with a “shop” button and auto-populated product details.

Image Source

When a user clicks the shop button, they would be taken directly to the product page of the account’s website. The shoppable Twitter card appears very similar to promoted tweets. With this feature, Twitter is testing the viability of commerce through organic shares.

At the time of publication, this feature is still an experiment and hasn’t been rolled out to all Twitter users. It has been reported the shoppable Twitter card has been seen by international users and on Android devices.

How Brands Could Leverage Social Commerce on Twitter

Even if your company profile hasn’t been granted access to these new features, now is the perfect time to put a strategy in place so you can be ready to use Twitter’s commerce tools to your advantage.

1. Create organic conversation around products and services.

Consumers engage with brands on Twitter to ask questions and surface customer service inquiries. Start organically aligning your content on Twitter with products and services you’d like to highlight in the space to prepare your audience for what’s ahead with these new commerce features.

For example, a skincare company could start a conversation with its audience on Twitter about creating the ideal skincare routine. The company’s profile could start a thread with educational tweets about each essential step of an effective skincare routine and why each step is beneficial.

The audience would likely join the conversation sharing steps of their skincare routine and asking for product recommendations, creating space for the brand to share more information about its products to an engaged audience.

By continuing to prime the audience with these types of interactions, once the skincare brand gains access to Twitter’s commerce features, they can begin featuring the products discussed and measuring the audience’s response (through clicks and purchases).

2. Select a variety of products to feature on The Shop Module.

If your company profile is granted access to The Shop Module, use it as an opportunity to conduct research on what products best resonate with your Twitter audience. Try incorporating a variety of products at different price points, and regularly assess which products are getting the most click-throughs and purchases.

3. Take an experimental approach.

In the initial stages, don’t rely too heavily on using these new features to drive more sales. Instead, take a more experimental approach to gauge performance with your audience then refine your strategy when you have a more robust set of data.

When rolling out these new features, Twitter has clearly stated it is testing things out to better understand user behavior. Marketers should take the same approach to learn what resonates with their unique audiences.

With social media platforms giving brands more opportunities to sell through their platforms, marketers can find innovative ways to organically connect consumers to products and services they’ll love.